Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Alaska Airlines Complaint - Got my Money - that's where it ends - Service
Alaska Airlines Complaint

Alaska Airlines Complaint


Got my Money - that's where it ends - Service

I have been a loyal customer and frequent flyer customer with Alaska Airlines for years and have always enjoyed their service - that is, until I actually had a problem...

For the first time in my life, I had an issue with my reservation, and being unemployed, the cost of changing my return flight was a major concern for me. After exhausting nearly all of my options, I turned to the airline for assistance with the hope that my long-time loyalty would earn some favor. No such luck... as it was immediately apparent that the only part of my loyalty that was valued was the money they had already pocketed.

I explained my situation and continued by telling them that while I would rather not get a refund on my return ticket (and take the cancellation hit from Alaska) to purchase a flight with another carrier as my least cost option, unless they could help me, I may have to(hoping that this would open the company up to providing me with some alternatives).

I hadn't even completed my sentence when the less-than-friendly CSR on the other end then told me that while the website may have made it SEEM as though I would be able to get the actual refund portion of my cancellation back in monetary value, that was not the case, and I would only be issued a credit with the airline.

And that was it. Alaska Airlines made it quite clear that their rules are absolute they aren't changing them for ANYBODY unless you happen to fit within the very narrow terms of their catastrophic event considerations. They did not want to know anything more about my situation, offered no helpful suggestions whatsoever, nothing. Why they even have a customer service department, I have no idea... seems like a waste of money to me...

And its so nice to know that this is what consumer loyalty gets you. A hard line such as this - particularly when so many are facing difficult times - can't be helping them to win a whole lot of points with the public...

Anyway, I just hope that the airline appreciates that last $291 airfare of mine that went in their pocket, because unless I am faced with NO other alternative in the future (save for walking to my destination), they are the last dollars they will ever receive from me.

Share This Review:


Is this your Business? Claim Your Business Free and reply to this customer


Post a reply for this review COMMENT
WRITE to Alaska Airlines
SUBMIT a ticket
for Alaska Airlines
WATCH videos
for Alaska Airlines
More Alaska Airlines Reviews and Complaints MORE reviews and complaints
for Alaska Airlines


Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation



login with Facebook and share your reviews

More Alaska Airlines reviews

Similar reviews


Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team